Article 1 - General

These general conditions exclusively govern the sales of the company K.Rozen available online on the site The fact, for any customer ordering on the site implies full and unreserved acceptance of these terms. The seller reserves the right to change at any time the present conditions. It is therefore the customer to ensure, at each order, it has the latest terms and conditions of sale in force and permanently available on the site site is dedicated to non-commercial individuals based in Europe.

2 - Products

Characteristics, dimensions, weight, etc.., Listed on the site are only indicative. In case of substantial difference between the descriptive and the product delivered, the seller agrees to accept the exchange or refund of the product concerned. Only the essential characteristics of products are mentioned on the site. The client is asked to read the information attached to the product or its packaging litters (operating conditions, precautions ...). In all cases, the customer has the opportunity to contact the customer relations department by calling 03 20 81 30 60 Monday to Friday from 8:00 to 7:00 p.m. or by mail via the "Contact Us" site.

Article 3 - Orders

In a first order, the customer must register through the form available in the section of the site: "Your Account". To this end, the customer enters their email address (electronic address) its civility, name, surname, email, phone, name and address. It must also choose a password that will be strictly personal and that he should enter at each order. The customer agrees not to disclose this password to third parties. Otherwise, he would bear all the consequences that may result from any use of it by others. To order, the customer must:

- Select his or her product (s) by clicking on the picture of the product,

- Specify the quantity required,

- Click on the link "Add to Cart"

- Click on "Order".

After making sure that they had committed no error or, if after correcting the order, the customer must follow the ordering process by clicking the "next" button, then click the "order" button. Upon confirmation, the order becomes firm and final and is saved automatically. It is subject to a confirmation email sent by the seller at the address provided by the customer. Orders are archived for a period of two years and made available by the Customer at any time during a period of two years in the "My Account". The website reserves the right not to confirm all or part of an order placed by a customer that would present a problem (such as particular incident of previous payment or refusal to pay banking centers ...) . It will inform the customer as soon as possible and by all means.

Article 4 - Availability

Product offerings and prices are valid until they are visible on the site, subject to availability. In the event of unavailability of product after placing an order by the customer, the vendor will notify by mail or by mail as soon as possible. The customer then has the opportunity to order another item or request a refund of the price paid, it will be made only by check.

Article 5 - Prices

The prices displayed on the site are shown in €. They include VAT, excluding shipping costs. The amount of shipping is determined by the number of products ordered and the volume and is offered to Customer when the order summary. This amount is included on the invoice at checkout. In all cases, the seller reserves the right to change prices and delivery charges at any time, but the products will be charged on the basis of rates in effect at the time of registration of the order, subject to availability that date.

Article 6 - Payment

Regulation of purchases is made in euros by credit card: gold card, visa or mastercard. For online payments, the seller has adopted the SSL encryption procedure (Secure Socket Layer) which ensures the confidentiality of bank data. When the payment transaction, the client is automatically connected to the server's processing center regulations. The banking data protected by encryption, do not pass through the system vendor and are not retained by it.

Article 7 - Deadlines

The average time observed for the items available are 2 to 3 days, the maximum being 6 days. These periods begin to run until after the confirmation by the seller of the order for credit card payments. In any event, the agreed time will be extended in cases of force majeure. Are particular cases of force majeure or partial shutdown of the staff of the seller or that of one of its suppliers, subcontractors or carrier strike, fire, flood, accident manufacturing, machinery breakdown and tooling , lack of raw materials, the prohibition or the ban of import or export, the denial, reduction or withdrawal of license for import or export.

Article 8 - Shipping

Deliveries are made exclusively in France (excluding Corsica) at the delivery address specified by the customer. The goods always travel at the risk of the customer. It is the customer to verify the presence of the carrier in good condition of the goods delivered. In case of damaged or missing, the client must:

- Indicate on the shipping documents reservations clear, meaningful, accurate and complete,

- Confirm these reservations to the carrier by registered letter with acknowledgment of receipt within three days of receipt of goods and send a copy of this letter by recorded delivery to the seller.

If the customer does not comply with this clause, liability incurred.

Article 9 - Back

In accordance with Articles L121-16 and following of the Consumer Code, the customer has a period of 7 days from delivery to return the product does not suit him. In all cases, the return must be in original packaging products, in perfect condition and accompanied by all accessories and manuals as well as the return number which has been assigned. Products returned incomplete, damaged or used can neither be exchanged nor be reimbursed.

Article 10 - Warranty

The warranty is limited to the repair, replacement or refund value of the goods found defective by the seller. The guarantee does not apply:

- After recognition of the defective product by the seller;

- Only if the customer is not reached on the product itself or through a third since their delivery.

Generally the warranty can be implemented in case of normal wear and tear of the goods, damage as a result of misuse or improper use of the rules and precautions for use on the instructions, improper maintenance, neglect, tampering or improper installation, product processing. All returns must be prior agreement of the seller and is always the customer's expense. All returns must include a copy of the invoice, delivery note and a note detailing the precise reasons. Regardless of the contractual guarantee, the seller remains liable for defects of conformity of the property and hidden defects in the manner provided in sections 1641 and 1649 of the Civil Code.


Article 11 - Data Protection

The personal data about you is collected and processed according to the law of January 6, 1978. They are necessary for the consideration of your order and collected in this single goal, our only company being the recipient of your data. You have a right to access, correct or oppose any personal data about you. If you wish to exercise this right, please write to

Article 12 - Cookies

The connection has a web server has the effect of sending the browser a number of data stored on the hard disk of the client's computer. Software to collect this information are called "cookies". A cookie does not identify the client. However, it records information about the navigation of the site on his computer (the pages consulted, date and time of visit, ...) that the seller can read during subsequent visits. The shelf life of this information in the customer's computer is 1 month. The client can, if desired, modify the browser to refuse cookies. This operation will not prevent the connection of the www.jaqk but may delay or slow page load and will require a systematic identification of the consumer at its connection to the site by communication information he had indicated at the opening of his account.


Article 13 - Modification and termination of site access

The seller reserves the right at any time, discontinue temporarily or access to any part of the site for technical reasons, modify contract terms or compliance of the site with legal or regulatory provisions and this, without first informing the client.

Article 14 - Applicable Law and Language

These general conditions of sale are subject to French law. The language used is the French language.

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