JAQK offers a 100% satisfaction guarantee. If you are not completely satisfied, Jaqk will exchange or refund any article that your are not happy with a limit of 15 days after you receiving your order.


To do so, you have to send us a package, with inside :

- the product(s) that you wish to return

- the product form completed ( on which is indicate if you want an exchange or a refund, and the explanation of this choice ).

To finish the sending of your package, please stick the Colissimo return voucher on the package. You have free return costs.

Also note, the items have to be returned in an as new condition, with all the accessories, extra buttons, delivery bag etc. Any article not received as stated above will not be exchanged or refunded.


If you have opted for an exchange, the replacement(s) will be sent within three working days days of us receiving the item(s) to the address indicated on your order. If you wish a different delivery adress, please indicate it on your return mail.

If you choose a refund, the amount will be re-credited via the payment choice you used within 30 days.


For any questions please, don’t hesitate to contact us at contact@jaqk-store.com or by phone on: +33.(0)